About Cape Abilities
We don’t just talk about good customer service……we go all out to provide a high level of customer service, second to none.
Background / History
Cape Abilities has been an established business in Busselton for approximately 15 years. Husband and wife team, Graham and Jo Mitchell, purchased the business in 2015 with a belief that excellent customer service was the key to success.
With a business supplying equipment to the aged, disabled, injured or unwell people, and all the associated healthcare sectors, it is particularly important to provide helpful, honest information, and be prepared to go the extra mile. Jo and Graham share a business mantra of “sometimes it’s just the right thing to do”.
With a wide variety of stock available to view, it means that turnaround times are much quicker for trials and supply, as there is no need to wait to view stock from Perth or over East.
The business has grown in three years from a small retail outlet to not only having two large showrooms, but also offering hire equipment for more specialist requirements, and full installation service of anything from handrails, custom made ramps to ceiling hoists.
With a new training facility in Bunbury, training is now offered on subjects such as using patient lifters to Manual Handling – customised training is available, tailored to your organisation.
Cape Abilities has the largest display of hospital style beds in the South West and is able to provide private trials at both Busselton and Bunbury facilities.
With fully trained staff on hand, keen to be of assistance, we hope that you will visit the stores, to see for yourselves, that we don’t just talk about good customer service……we go all out to provide a high level of customer service, second to none.
Going the extra mile is not just a business decision, it’s about giving back to the community that we all live in. This sets us apart from our competition.
Whether we are working with an end user client, their family or a health professional, we realise you are all our customers and we strive to make your life a little easier by being as helpful as we can.
We pride ourselves on building relationships with our clients based on honesty and trust. Our highest priority is what is best for our client’s needs.
We recognise the individuality of all our clients and will always treat each person with respect and dignity.
We firmly believe that happy employees leads to happy customers. Each staff member has been handpicked because of their happy demeanour and willingness and understanding to always go the extra mile. Their professionalism is a given!
With a professional background in Marketing, it is Jo’s genuine desire to make a difference, no matter how small to other people’s lives, that brought her to this industry. A Busselton Hospice Volunteer Worker and a Respite Foster Carer, fulfil her personal desire to give back to the community.
With a head full of product knowledge and a willingness to go the extra mile, this man keeps pretty busy across the two business sites! As a Respite Foster Carer, a keen gym bunny and gardener, it leaves little spare time for much else!
Lesley has a background in marketing, applied parenthood and some would say very average lawn bowling talent, which makes her the ideal person to steer the Busselton team along nicely. In common with the Cape Abilities team, Lesley aspires to the shared values of helpfulness, trust and respect across both her working and personal life except when there is an Eagles v Dockers game on then all bets are off!
With her English sense of humour, you will always find this lady happy to help and with a smile on her face. She’s doing this because she wants to! Rachael’s previous experience of working as a carer/support worker holds her in good stead along with her patient and empathetic nature. Probably her two girls (and husband) benefit first and foremost from this!
Awards & Recognitions
The business gives us an opportunity to engage with the aged and disabled community and we feel by doing things “because they are the right thing to do” for a local community member, we are continually giving back.
Recent Awards & Recognitions
- Winner: 2019 Business Excellence Awards; Category: Micro Business 0-4 FTE Equivalent Employees
- Winner: 2019 South West Business Excellence Awards, Accessible & Inclusive Business Award
- Finalist: Judges Award, Inclusivity and Diversity and Community Contribution
- Semi Finalist: Regional Achievement & Community Awards; Nominated for Ricoh Australia Customer Service Award (awarded to Graham Mitchell)