Privacy Policy

Privacy Policy

This privacy policy sets out how Cape Abilities uses and protects any information that you give us when you use this website.

Cape Abilities is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Cape Abilities may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This policy was made effective from the 1st August 2015. 

We may collect the following information:

1. Name
2. Contact information including email address
3. Demographic information, such as postcode, preferences and interests
4. Other information relevant to customer surveys and/or offers

 

What we do with the information we gather:

 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

1. Internal record keeping

2. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

​3. We may use the information to improve our products and services

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website.

Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

1. Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

2. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@capeabilities.com.au.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

  • Stocking a wide variety right here, in the South West

    With a wide variety of stock available to view, it means that turnaround times are much quicker for trials and supply, as there is no need to wait to view stock from Perth or over East.

    The business has grown over the years from a small retail outlet to not only having two large showrooms (in Busselton and Bunbury), but also offering hire equipment for more specialist requirements, and full installation service of anything from handrails and custom-made ramps to ceiling hoists.

  • Specialist training facility in Bunbury

    With a specialist training facility in Bunbury, training is now offered on subjects such as using patient lifters to manual handling. Customised training is available, tailored to your organisation.


    Cape Abilities has the largest display of hospital style beds in the South West and is able to provide private trials at both our Busselton and Bunbury facilities.

  • Ethical Selling Certified 

    Our staff are fully trained in Non-Manipulative Ethical Selling. This means they keep our promise to provide helpful, honest information. Pop into one of our stores and put us to the test for yourself. We don’t just talk about good customer service, we go all out to provide the best customer care in the South West. 

    Read more about Ethical Selling here.

Why choose Cape Abilities?

Going the extra mile is not just a business decision, it’s about giving back to the community that we all live in. This sets us apart from our competition.

  • Helpfulness

    Whether we are working with an end-user client, their family or a health professional, we realise you are all our customers and we strive to make your life a little easier by being as helpful as we can.

  • Trust

    We pride ourselves on building relationships with our clients based on honesty and trust. Our highest priority is what is best for our clients’ needs.

  • Respect

    We recognise the individuality of all our clients and will always treat each person with respect and dignity.

Meet our team

We firmly believe that happy employees lead to happy customers. Each staff member has been hand-picked because of their friendly demeanour, and willingness to always go the extra mile. Their professionalism is a given!

  • Jo Mitchell

    With a professional background in marketing, it is Jo’s genuine desire to make a difference, no matter how small, to other people’s lives, that brought her to this industry. 

  • Graham Mitchell

    With a head full of product knowledge and a willingness to go the extra mile, this man keeps pretty busy across the three business sites! As a keen gym bunny and gardener, he’s left with little spare time for much else!

  • Jodie Parravacini-Sales Manager

    A warm welcome awaits you in the Bunbury store from Jodie. Always a smile on her face, she tells us she is very happy in her work and enjoys the opportunity to serve the Bunbury community. She is efficient, competent and more than willing and able to assist, wherever she can. We think we have a real gem in Jodie!

  • Janine Plant

    As an OT, Janine is passionate about supporting all those she works with to achieve their unique goals, maintain independence and thrive in their local communities. With a keen interest in seating and positioning, and wheelchair prescription, she is a self-confessed wheelchair nerd! She is always willing to lend an ear and will go the extra mile to help clients and therapists find the optimal equipment solution.

  • Lesley Allardyce

    Lesley has a background in marketing, applied parenthood and, some would say, lawn bowling talent. Lesley aspires to the shared values of helpfulness, trust and respect across both her working and personal life except when there is an Eagles vs Dockers game on - then all bets are off!

You may meet these friendly faces when you visit our Busselton or Bunbury store, or delivering your goods across the South West.

Awards & Recognition

The business gives us an opportunity to engage with the aged and disabled community. We feel by doing things because they are the right thing to do for a local community member, we are continually giving back.

2021 Winner Excellence in Customer Service
Busselton and Dunsborough Chamber of Commerce Business Excellence Award

2021 Joint Winner Customer Experience
South West Business Excellence Award

2021 Runner Up Small Business
South West Business Excellence Award

2021 Finalist Small Business 5-10 FTE Joanne Mitchell
Inclusivity and Diversity, Industry Leader and Regional Women in Business

2021 Finalist Employee of the Year Lesley Allardyce
Inclusivity and Diversity, Industry Leader and Regional Women in Business

2019 Winner Micro Business 0-4 FTE Equivalent Employees
South West Business Excellence Awards

2019 Winner Accessible and Inclusive Business
South West Business Excellence Awards

2019 Semi Finalist Ricoh Australia Customer Service Award Graham Mitchell
Regional Achievement and Community Awards

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